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FAQ's
Listed below are some of our most commonly asked questions. We hope they will answer most of the concerns you may have. If they don't please reach out to us through the contact form or by email flowrrentals@gmail.com
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How do I rent products?You can navigate to our "Rentals" page and select each item you'd like to rent by selecting your date and adding it to your cart. From there you can checkout with your items. You can also head to our "Contact" page and fill out the contact form, include all the details you can including date, venue, and times. Our team will email you a full proposal including the items you're interested in and the price of rentals.
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How far in advance should I book my rental?As these rentals are based on product availability we recommend booking your rental at least 3 to 6 months in advance. This timeline helps us guarantee that we can accommodate your desired selections and provide the highest quality service. However, we understand that wedding plans can change, so we encourage you to contact us even if your event date is sooner—we will do our best to assist you.
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How long is the rental period?The standard rental period is 10 hours. This timeframe includes delivery and setup, the event itself, and the subsequent return or pickup. If you require a longer rental period, extended options are available upon request. Please contact us to discuss your specific needs, and we will do our best to accommodate your event schedule.
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What happens in the event of damage?We understand that accidents happen. Minor wear and tear is expected and covered in our service. However, significant damage or missing flowers will incur additional charges as outlined in our rental agreement. These charges are assessed when the rental is returned, and any applicable fees will be communicated directly to the relevant parties. We are committed to transparency, ensuring that all costs are clearly explained in advance.
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Can I pickup and return the rentals?Unfortunately no, we prefer to have our trained staff handle all deliveries and pickups. This policy helps us ensure that the silk flowers remain in pristine condition, allowing us to maintain the highest quality standards for every event. By managing the process from start to finish, we can guarantee that your rentals are beautifully arranged and carefully cared for throughout your special day.
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Do you offer bundles or discounts on renting multiple items?We do not, this is because all of our items are priced individually. This allows each event we service to be unique.
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Why choose to rent?Cost Efficiency. Silk rentals offers and affordable alternative to fresh flowers. Eco-Friendly. Silk flower reduce environmental impact by avoiding the need for pesticides, fertilizers, excessive water as well as cutting down on emissions used during shipping. Silk flowers are reused, minimizing waste. Allergy Friendly. Silk flowers are perfect for those with allergies. Preview your arrangements. You can see your arrangements prior to the big day, ensuring they meet your expectations. Year-Round Availability. Silk flowers aren't limited by seasons, giving you the freedom to choose any type of flower any time of year. Durability. Silk flowers maintain their beauty throughout your entire series of events. They look fresh from start to finish, indoors or out!
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Can I request a custom arch or design?Absolutely! We are delighted to explore the possibility of creating custom pieces for your event. If you’re interested in a bespoke arch or design, please complete our submission form or reach out to us directly at flowerrentals@gmail.com. We’re here to help bring your vision to life!
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What is your cancellation policy?Our cancellation policy allows for full refunds on cancellations made up to 60 days before your event. Cancellations made after this period are subject to fees. Specifically, reservations canceled within 30 days of delivery will incur a 50% cancellation fee, while all other cancellations will be charged a 15% fee. We strive to be flexible, so please contact us as soon as possible if your plans change.
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Are your silk flowers available for purchase?While our main service is rentals, we do offer a selection of arrangements for purchase. For more information on purchasing our silk flowers, please get in touch with us directly. We’ll be happy to assist with any questions or requests.
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Do you provide delivery and setup?Yes, we offer comprehensive delivery and setup services to ensure your event is flawlessly executed. Our experienced team will deliver the silk flowers to your venue, carefully arrange them according to your specifications, and ensure everything is perfect before your event begins. After the event, we will also handle the breakdown and retrieval of the rental items, allowing you to enjoy your special day without any added stress.
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How much is delivery?Our delivery rates are designed to be straightforward and competitive. Within Utah, we charge a flat fee of $75 for delivery. For deliveries to Idaho, Wyoming, and Montana, the delivery fee is $150. These rates cover the transportation of your rentals to and from your event location, ensuring a seamless and stress-free experience. Please note that additional fees may apply for special delivery requests or locations outside our standard service areas.
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